Last updated: January 2024
Introduction
Polar-rain ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Data
When you make enquiries or bookings through our website, we may collect:
- Full name
- Email address
- Tour preferences and requirements
- Accessibility needs
- Payment information (processed securely through third-party providers)
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
How We Use Your Information
We use collected information for the following purposes:
- Processing tour bookings and enquiries
- Communicating about your reservations
- Sending relevant updates about your booked tours
- Improving our website and services
- Analysing usage patterns to enhance user experience
- Complying with legal obligations
Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on:
- Contract performance: processing necessary to fulfil tour bookings
- Legitimate interests: improving services and communicating relevant information
- Consent: where you have explicitly agreed to receive communications
- Legal obligation: compliance with applicable laws
Data Sharing
We do not sell your personal information. We may share data with:
- Tour guides and partners directly involved in delivering your experience
- Payment processors for secure transaction handling
- IT service providers who assist with website operation
- Legal authorities when required by law
Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, typically:
- Booking records: 7 years for financial and legal compliance
- Marketing preferences: until you withdraw consent
- Website analytics: 26 months
Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Rectify inaccurate information
- Request erasure of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
Security Measures
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Contact Us
For privacy-related enquiries or to exercise your rights, contact us at:
Polar-rain
47 Heritage Lane
London, EC2R 8AH
United Kingdom
Email: [email protected]
Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated through our website. Continued use of our services following changes constitutes acceptance of the updated policy.